Frequently Asked Questions

Everything you need to know about your D.Franklin experience.

How long will it take to receive my order?

Delivery times vary by location. Standard shipping within the EU typically takes 3-5 business days, while international orders may take 7-10 business days depending on customs processing.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact to qualify for a full refund.

Are D.Franklin sunglasses UV protected?

Yes, all our sunglasses feature high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods like Klarna and Apple Pay for a seamless checkout experience.

How can I track my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your package in real-time.

Do you offer international shipping?

Yes, D.Franklin ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.